When Levitation Festival was abruptly cancelled due to severe weather at the end of last month, it was a drag for everyone involved. The fest rescheduled pop up shows with Levitation artists at clubs, but most of them sold out in minutes, before most fans in town for the fest had a chance to buy tickets.
Disappointed Levitation fans received another blow this week. The refunds festival organizers had hoped would hit ticket buyers’ accounts in 30 days are still unprocessed.
Levitation organizers posted the following message to their website explaining the delay this week:
“We expected refunds to be processed within 30 days of the event, and hopefully sooner, but unfortunately the timeline isn’t up to us. It may take longer. We realize that the wait for refunds is frustrating, and we also understand that many customers are confused as to why it’s taking so long.
“Many events have financial backing, from investors or parent companies, which can be tapped into to immediately refund money. Levitation is an independently owned event, and the cancellation has been an unprecedented blow for the tiny company and record label that organizes it, The Reverberation Appreciation Society. All funds that came in from ticket sales went to paying for event costs – paying deposits for performers, production vendors and all other event costs. Like every other year, every penny was spent on event costs as it came in and even though the festival was cancelled, all of those costs still have to be paid. We simply do not have the funds or any way to process refunds to customers until the insurance claim has been paid out, and these things move at their own pace, unfortunately. Despite the urgency and our working night and day to try to expedite the process, it’s taking longer than anyone would like.
“We will make an announcement as soon as we have a definitive timeline and will let customers know when to expect a refund.”